Working on IT

Technology continues to progress at an incredible speed, as today’s innovations quickly become tomorrow’s relics of a bygone digital era. With the rapid advancement and implementation of new technology on the business front, many companies have begun to rely on agile managed IT services rather than maintaining large, in-house IT departments to keep their businesses’ digital platforms up and running reliably. After all, in the modern era, a company that can’t adapt to the changing landscape and reliably perform in a digital, data-driven marketplace can’t thrive.

Therefore, outsourcing IT support functions to Atlanta managed IT services makes excellent business sense as it provides benefits that include cost-effectiveness and better overall return on investment. However, there are some things to consider before deciding if hiring a managed IT services company is best for your business. There are many variables that should be considered, such as the dependence of your revenue streams on digital continuity, the amount of data your business consumes, the size of your business, and your budget for IT services. Some of these considerations revolve around your business, while others pertain to the support company you’re considering. Keep reading to learn about a few things you should consider before you hire an IT support company to manage your IT infrastructure and functions.

What Are Your Needs?

Not every small business requires a robust digital presence, even in this modern age of technology. Some businesses simply don’t have a lot of IT heavy lifting that is critical to their revenue streams. For example, a cabinet maker with two employees may have limited use of digital hardware and software with only a business website and an inventory computer. That means that hiring an IT firm to manage such a modest digital presence may not be warranted and may represent low return on the investment. However, if you are a graphic designer firm employing 30 staff members with clients around the world with whom you must remain connected constantly, your IT needs may justify the hiring of an IT management firm. Your needs will determine whether you should hire an IT management firm, so assess your requirements and decide accordingly. Likewise, having 24-hour IT support may not be a factor for your business if you only work from 8 a.m. to 5 p.m. However, if your business runs 24 hours a day, you may need a company that offers around-the-clock support.


Do You Need On-Site Support?

When considering whether to hire an IT support company, one thing you need to know is whether you need on-site support or whether remote support will suffice for your needs. Some companies may only need phone support to overcome most obstacles and keep operations running smoothly, with software updates pushed remotely and periodic hardware maintenance. Such service can be less expensive. However, other IT-centric businesses may always need a support staff specialist on the premises. Regardless of your needs, it’s important to make sure that the company you consider offers on-site service and includes those in your business quote. 

Ask About Support Staff

Another consideration that pertains to the support firms you’re considering is their staff. It’s important to know how their staff specialists are selected and trained to ensure that you’re getting top-quality support from the service you hire. Ask how many employees the support company has. If you have frequent complex IT issues that require resolution, you wouldn’t necessarily want to hire a single consultant. Instead, you would probably be better off hiring a support firm with a team of qualified support personnel.

If you’re considering whether IT managed services are in the best interests of your company, take an honest assessment of your IT needs and match them to a company that offers the services to match. To learn more about what you should consider before hiring an IT managed services company, visit Bridge Technology Operations at https://btechsouth.com/managed-it-services-atlanta/.